Privacy Policy
Effective Date: 01 January 2026
Welcome to Petlstitch(https://petlstitch.com/ ), operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
At Petlstitch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you access our website, make purchases, or interact with our services.
This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
When you place an order, create an account, contact customer support, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Order history and purchase preferences
- Account login credentials
B. Payment Information
Payments are securely processed through authorized third-party payment gateways.
We may receive limited payment-related details such as:
- Transaction status
- Payment confirmation
- Partial payment identifiers
We do not store complete debit/credit card details, CVV numbers, or banking credentials on our servers.
C. Automatic & Technical Information
When you browse our website, we may automatically collect:
- IP address
- Device type and operating system
- Browser type and version
- Website usage behavior
- Pages visited and browsing duration
- Referral URLs and analytics data
D. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze traffic and usage patterns
- Personalize shopping experiences and recommendations
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
2. How We Use Your Information
We use your information for purposes including:
- Processing and fulfilling orders
- Managing payments and transactions
- Providing customer support
- Sending order updates and delivery notifications
- Improving website performance and user experience
- Preventing fraud and enhancing security
- Sending promotional communications and offers (only with your consent)
- Complying with legal, tax, and regulatory obligations
3. Legal Basis for Processing
In accordance with the Digital Personal Data Protection Act, 2023, we process personal data based on:
- Your consent
- Contractual necessity (order fulfillment and services)
- Legal compliance obligations
- Legitimate business interests such as fraud prevention, analytics, and service improvement
You may withdraw your consent at any time by contacting us.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
A. Service Providers
Trusted third-party partners involved in:
- Payment processing
- Shipping and logistics
- Website hosting and analytics
- Marketing and customer communication services
B. Legal Authorities
When required by law, court order, government request, or to protect our legal rights and users.
C. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.
All authorized third parties are expected to maintain confidentiality and protect your data.
5. Data Retention Policy
We retain personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law.
Typical retention periods may include:
- Order and transaction data: up to 7 years
- Customer account information: until account deletion request or inactivity
- Marketing communication data: until consent withdrawal
- Technical and analytics data: up to 24 months
Once retention periods expire, data is securely deleted, anonymized, or destroyed.
6. Your Rights & Choices
Subject to applicable law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Raise concerns regarding data processing
To exercise these rights, contact us at:
7. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL encryption
- Secure payment gateways
- Access controls and authentication systems
- Regular monitoring and security reviews
Despite our efforts, no internet transmission or electronic storage system can be guaranteed 100% secure.
8. Children’s Privacy
Our website is intended for individuals aged 18 years and above.
We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review third-party privacy policies independently.
10. International Data Transfers
Your information may be processed or stored on servers located outside your state or country through trusted service providers.
We take reasonable measures to ensure appropriate safeguards for such transfers.
11. Grievance Redressal
In accordance with applicable Indian laws and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer regarding concerns related to your personal data.
Grievance Officer
Name: Ram Sharma
📧 Email: grievance@zenoverse.in
📞 Phone: +91 9910656241
🏢 Address:
ZENOVERSE TECHNO PRIVATE LIMITED
D-9, Ground Floor, Sector 3,
Noida, Gautambuddha Nagar,
Uttar Pradesh – 201301, India
We aim to acknowledge and resolve grievances within the timelines prescribed under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments.
Any changes will be posted on this page along with an updated “Effective Date.”
Continued use of the website after updates constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
ZENOVERSE TECHNO PRIVATE LIMITED
📧 Email: info@zenoverse.in
📞 Phone: +91 9910656241
🏢 Address:
D-9, Ground Floor, Sector 3,
Noida, Gautambuddha Nagar,
Uttar Pradesh – 201301, India