Effective Date: 01 January 2025
Welcome to Petlstitch, owned and operated by ZENOVERSE TECHNO PRIVATE LIMITED. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website.
1. Order Processing
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All orders are processed after successful payment confirmation.
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Orders are typically dispatched within 1–3 business days, excluding Sundays and public holidays.
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Orders placed during peak seasons or sale periods may experience slight processing delays.
2. Shipping Locations
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We currently ship within India only.
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Shipping is subject to serviceability of the delivery address by our logistics partners.
3. Shipping Charges
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Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.
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Shipping fees are non-refundable once the order has been shipped.
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Any promotional free-shipping offers will be mentioned on the website.
4. Estimated Delivery Time
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Estimated delivery time ranges from 3–10 business days after dispatch, depending on location.
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Delivery timelines are approximate and may vary due to courier partner operations, weather conditions, or unforeseen circumstances.
5. Order Tracking
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Once your order is shipped, tracking details will be shared via SMS or email.
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Customers can track their shipment using the provided tracking link.
6. Delays & External Factors
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Petlstitch is not responsible for delays caused by logistics partners, natural calamities, government restrictions, strikes, or other circumstances beyond our control.
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We will make reasonable efforts to keep customers informed in case of major delays.
7. Incorrect Address & Failed Delivery
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Customers are responsible for providing accurate and complete shipping information.
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We are not liable for delivery failures due to incorrect or incomplete addresses.
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If an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply.
8. Damaged or Tampered Packages
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If your package appears damaged or tampered with at the time of delivery, please notify us within 48 hours of receiving the order.
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Supporting images or videos may be required to process the complaint.
9. Delivery Confirmation
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An order is considered delivered once it is handed over at the shipping address provided during checkout.
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Any delivery-related concerns must be reported within the specified timeframe.
10. Policy Updates
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We reserve the right to update or modify this Shipping Policy at any time without prior notice.
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Changes will be effective immediately upon posting on the website.
11. Contact Information
For any shipping-related queries, please contact us:
Petlstitch – ZENOVERSE TECHNO PRIVATE LIMITED
📍 Address: D-9, Ground Floor, Sector 3, Noida, Gautambuddha Nagar, Uttar Pradesh, India – 201301
📧 Email: info@zenoverse.in
📞 Phone: +91 9910656241